At Gracy Taylor INC, we are committed to ensuring the satisfaction of our clients with our interior designing, 2D/3D layouts, architecture, decoration art, retail design, and architecture services. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures to be followed.

Service Scope and Eligibility

Our refund policy applies to the aforementioned services provided by Gracy Taylor INC. Clients are eligible for refunds under specific conditions, and eligibility is determined on a case-by-case basis.

Initial Consultation Fee

Gracy Taylor INC may charge a non-refundable initial consultation fee. This fee covers the time and expertise invested during the initial discussions and planning phase. In the event that the client decides not to proceed with our services after the initial consultation, this fee is non-refundable.

Refundable Deposits

For projects requiring a deposit, the refundability of the deposit is specified in the project contract. Typically, deposits are non-refundable after a certain stage of the project has commenced. The specifics of the refund policy related to deposits are communicated clearly in the service agreement.

Change in Project Scope

If there is a significant change in the scope of the project after the initiation of services, Gracy Taylor INC reserves the right to reassess the project cost and, if necessary, adjust the fees accordingly. In such cases, the client will be informed of any changes before proceeding, and the refund policy will be applied accordingly.

Client Dissatisfaction

Gracy Taylor INC is dedicated to client satisfaction. If a client is dissatisfied with the delivered services, we encourage open communication to address concerns and find amicable solutions. Refunds, if applicable, will be considered based on the nature and merit of the dissatisfaction.

Force Majeure

In cases of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or other force majeure events, Gracy Taylor INC reserves the right to modify or suspend services. In such instances, refunds may be provided for services that cannot be fulfilled.

Refund Process

Clients seeking a refund must submit a written request explaining the reason for the refund. The request should be sent to our designated refund
email address support@gracytaylor.com. Our team will review the request and respond within a reasonable timeframe.

Dispute Resolution

In the event of a disagreement regarding a refund request, Gracy Taylor INC is committed to engaging in fair and transparent dispute resolution processes. This may involve mediation or arbitration, with the goal of finding a mutually satisfactory resolution.

Policy Updates

Gracy Taylor INC reserves the right to update this refund policy periodically. Clients will be notified of any changes, and the updated policy will be posted on our website.

By engaging with Gracy Taylor INC's services, clients acknowledge and agree to the terms outlined in this Refund Policy. Our aim is to ensure transparency, fairness, and client satisfaction in all interactions, and this policy is designed to facilitate clear communication and resolution in the rare event of a refund request.